Position Description
Title: Reception Volunteer
Location: Alzheimer Society of Niagara Region office
Assigned Supervisor: Receptionist
Job Summary
Reception volunteers assist with the front desk duties of the Alzheimer Society. Office hours are from 8:30 a.m. until 4:30 p.m. Monday through Friday.
Responsibilities
- Greet visitors to ASNR in a pleasant and polite manner
- Answer telephone calls using a multi-line phone system
- Identify the needs of callers/visitors and promptly redirect them to the appropriate staff member (avoid giving advice or engaging in high stress conversations)
- Take clear and concise messages, repeat phone numbers and specific details back to the caller to ensure accuracy of the message
- Comply with the confidentiality policy of ASNR and maintain the strictest of confidence with all matters related to ASNR and its clients
Required Skills/Experience
- Ability to communicate with ASNR staff, our clients and the public
- Excellent teamwork skills
- Comfortable using computers
- Comfortable using a multi-line phone system
Training Requirements
- Orientation to agency, ASNR programs, policies and procedures
- Orientation to ASNR phone and messaging system
- Completion of Volunteer Training Program
Other Requirements
- Completion of two reference checks
- Police Clearance
