Title: Tele-Care Friendly Visiting Volunteer
Location: Alzheimer Society of Niagara Region office
Assigned Supervisor: Coordinator of Volunteer Programs
The Tele-Care Program receives referrals from ASNR Family Support Counsellors for clients and/or caregivers. These individuals must be able to communicate by phone. Tele-Care volunteers make calls at regular intervals to Tele-Care clients to offer them support and an opportunity to be connected with information and education being offered at their local Alzheimer Society and/or in their community. The purpose behind connecting people with resources is to assist them with coping more effectively in living well with dementia as well as reducing isolation and increasing independence.
- Under the direction of the Coordinator, make outreach calls to individuals who have been diagnosed with a dementia and/or care partners.
- Clearly identify yourself as a volunteer and describe the purpose of the call as outlined in the call script.
- Provide support, socialization and validation to aid in decreased feelings of isolation and depression and increased independence.
- Record in database all contacts and contact attempts with Tele-Care clients in accordance with documentation standards.
- Notify the Coordinator should any situation(s) arise that are of a clinical nature and reassure the person with dementia/care partner that a Counsellor will contact them in a timely manner.
- Notify the Coordinator if unable to keep scheduled “shift” at least 24 hours in advance.
The Tele-Care Volunteer will not:
- Influence the person with dementia/caregiver or family members with his/her own personal views, beliefs or attitudes.
- Break confidentiality with anyone other than Alzheimer Society staff, when necessary.
- Provide private, one-on-one counselling outside the office.
- Share neither his/her personal phone number nor email with any person with dementia/caregiver or family member.
- Share personal stories and/or experiences.
The Alzheimer Society will:
- Provide appropriate space and resources to complete phone calls and documentation.
- Provide all required orientation and training.
- Provide on-going support to Tele-Care volunteers.
- Prepare materials/information outlines for the volunteers’ use.
- Hold periodic debriefing meetings for all Tele-Care volunteers.
- In collaboration with volunteers, ensure that a mechanism for ongoing evaluation of the role is in place.
- Enjoys interacting with people and is comfortable reaching out to others.
- Ability to “listen” and be supportive.
- Fluent, efficient and articulate in the English language.
- Experience working with older adults would be an asset.
- Ability to maintain confidentiality of information.
- Excellent telephone skills.
- Punctual and dependable.
- Diplomatic and empathetic.
- Comfortable using computers.
- Orientation to agency, ASNR programs, policies and procedures
- Completion of Volunteer Training Program
- Completion of Tele-Care Training Program, including database training
- Completion of two reference checks
- Vulnerable Sector Police Clearance
Time commitment will be during regular office hours. We are asking for a minimum 6 month commitment due to the intensive training of this role.